RPort
  • RPort Knowledge Base
  • 👀WHAT IS RPORT
    • Features and benefits of RPort
      • Full feature list
    • Screenshots
    • Release Notes
      • 1.1.2
      • 1.1.0
      • 1.0.5
      • 1.0.4
      • 1.0.3
      • 1.0.2
      • 1.0.1
  • 🚀GETTING STARTED
  • Install the RPort Server
    • Launch RPort in the cloud
    • Install on-premises
    • Install on Vultr
    • Install on Azure
    • Install on AWS EC2
    • Install on Digital Ocean
    • Install on Scaleway
    • Install on Google Compute
    • Install on Hetzner Cloud
    • Install RPort on any virgin cloud VM
    • Change the FQDN of the RPort server
    • Enable two factor authentication
      • Use push on mobile for 2FA
      • Use TOTP
  • Connecting Clients
  • Using the remote access
    • Creating tunnels
      • VNC via browser
      • VNC via VNC® Viewer from RealVNC®
      • RDP via Browser
    • Open SSH from the browser
    • Scp,sftp through a tunnel
  • Renaming and tagging of clients
  • Organize clients with groups
  • Activate the vault
  • Manage users and permissions
  • Video Courses
    • Installation Preparation
    • Install on Prem
    • Install on Cloud
    • Client installation
    • Remote Access
    • Network communication
  • 🗣️ NEED HELP?
    • Troubleshoot common problems
      • RPort Server not starting
      • Restart rport through a tunnel
      • Attributes file path not set
      • Recover lost passwords
      • Client is not connecting
      • Id is already in use
  • 🔦DIGGING DEEPER
    • Using the API
      • Create client credentials
    • RPort Technology Explained
      • RPort Security Model
    • Commands and Scripts
      • Executing commands
      • Executing scripts
      • Tacoscript
    • The scheduler
    • File copy and reception
    • Client Configuration Options
      • Supervision of OS updates
      • Script and command execution
    • Advanced client management
      • Install the RPort client manually
      • Uninstall the RPort client
    • Server Maintenance
      • Monitoring of RPortd
      • Updating RPort
      • Backing up the rport server
      • Renewing certificates
    • FAQ
      • How to use Cloudflare
    • High Availability
    • Install on macOS
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  • Inspect the log file
  • Share diagnostic data with the support

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  1. 🗣️ NEED HELP?
  2. Troubleshoot common problems

RPort Server not starting

Analyse why your rport server refuses to start

Inspect the log file

If your server doesn't start, look at the main server log file /var/log/rport/rportd.log first. This can be done with a text editor or with the tail command. For example, tail -n 200 /var/log/rport/rportd.log shows the last 200 lines.

Sometimes critical errors occur before the rport server can write log to its log file. These errors are usually logged through systemd. Use journalctl -u rportd.service -e --no-pager to inspect them.

If the above doesn't provide you enough information to understand why your server is not starting, try to run rportd without systemd in the foreground, which will print errors directly on your console.

# Run rportd in foreground
su - rport -s /bin/bash -c "/usr/local/bin/rportd -c /etc/rport/rportd.conf"

Share diagnostic data with the support

If you want to share diagnostic data with the RealVNC support, add the relevant files to an encrypted ZIP file and upload for later download.

# Share diagnostic data
journalctl -u rportd.service -e --no-pager > /tmp/rportd.journal.log
zip -r -e /tmp/rportd-diagnostic.zip /tmp/rportd.journal.log /etc/rport/ /var/log/rport/
curl --upload-file /tmp/rportd-diagnostic.zip https://transfer.sh/rportd-diagnostic.zip

The above command will ask for an encryption password. Provide a secure password and confirm. After the upload is completed, a download URL staring with https://transfer.sh is printed on the console. Share this URL and the password with the support engineer.

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Last updated 1 year ago

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